I seem to have this same issue with ring products connecting to router and not satellite.
Orbi satellite not connecting to router.
To sync your orbi router and satellite.
My router is on floor 1 and my satellite is on the ground floor about 20 feet away from the ring chime pro yet my chime pro is connecting to the router when i would have expected it to connect to the satellite.
The following is the led behavior during booting.
I opened the app checked for satellites and none found.
Orbi router not connecting to satellite 1 888 757 0777 orbi routers are known for their high speeds and connectivity ranges.
Press the sync button on the router.
Within two minutes press the sync button on the satellite.
The connection between the orbi router and orbi satellite is fair.
The location of the sync button varies depending on the model of your satellite.
If the orbi satellite s ring led is still pulsing magenta after about one minute and you already moved the orbi satellite closer to the orbi router press the sync button on the back of the orbi router and on the back of the orbi satellite.
The power led on the back of your orbi satellite lights.
I suck at computers for the most part so any advice would be huge.
You ll need to contact the isp for help and information in regards to the modem being bridged correctly.
If the orbi satellite s ring led is still pulsing magenta after about one minute and you already moved the orbi satellite closer to the orbi router press the sync button on the orbi router and on the orbi.
However my laptop still seems to connect to the main router 15 metres away and not the satellite which is literally 2 metres away resulting in the laptop showing weak signal on the orbi app.
There can be some rare occasions when you encounter a connectivity issue of orbi router with satellite.
If your orbi satellite s ring lights solid magenta or pulses magenta move the orbi router closer to your orbi satellite.
To manually sync your satellite with your router.
If the power led does not light press the power on off button.
Make sure that the router and satellite are receiving power.
Then use the orbi router in router mode.
My satellite and router aren t far apart but signal from the where the router is placed struggles to reach which is why i bought the orbi system.
Orbi satellite will not connect to my router i set my orbi and satellite 2 days ago.
If you can t bridge the modem disable all wifi radios on the modem configure the modems dmz exposedhost or ip pass through for the ip address the orbi router gets from the modem.
If you also facing problem orbi router not connecting to satellite.
Sync leds when you press the sync button the ring leds on your orbi satellite and router light the following.
Is that an indication that when daisy chain was on satellite 2 was connecting to the router through satellite 1.
Connect your satellite to a power source.
Place your satellite in an area near your orbi router.
Wait for the bottom light led to light white.
I try to connect it got the blue ring and nothing.
So i unplugged it to move it to a slightly different position closer to the router.